Privacy Policy

Last updated: 19/09/2025

This Privacy Policy explains how Piplo Mortgages Ltd (“we”, “us”, “our”, “Piplo”) collects, uses, discloses and protects your personal data when you use our website https://www.piplo.co.uk/ (“Website”), contact us, or request our services. It also explains your rights regarding your personal data.

1. Who We Are

Company name: Piplo Mortgages Ltd (trading as Piplo)
Registered in: England & Wales, Company No. 12195184
Registered Office: 96 Botley Road, Park Gate, Southampton, SO31 1BA
Authorisation: An Appointed Representative of Stonebridge Mortgage Solutions Ltd, authorised and regulated by the Financial Conduct Authority (Firm Reference Number 968845).

2. What Data We Collect

We may collect and process the following kinds of personal data:

Contact information: name, email address, telephone number, postal address
Identifiers & authentication data: IP addresses, device information, browser type/version, cookie identifiers
Mortgage & financial information: details about your income, liabilities, credit history (if relevant to providing mortgage services), property details, financial documents you provide
Communications data: your communications with us (emails, phone calls, messages), feedback, enquiries
Marketing & usage data: records of your usage of our Website, preferences, whether you opt in to marketing and how you interact with marketing materials

3. How We Collect Your Data

We collect personal data in several ways, including:

When you contact us to enquire about our services or to start a mortgage journey
Through forms on our Website (e.g. “Contact Us”, newsletter signup, request a callback)
From your use of the Website, via cookies and similar technologies
From third parties (e.g. credit reference agencies, lenders) when necessary for providing mortgage related services

4. Legal Bases for Processing

We rely on one or more of the following legal bases:

Performance of a contract: when you engage our services (e.g. mortgage advice)
Legal obligation: if required by law or regulation, such as anti-money laundering, financial regulation, tax laws
Legitimate interests: e.g. to develop our business, improve our services, maintain our Website, detect and prevent fraud, provided this does not override your rights
Consent: where you have explicitly opted in (e.g. for marketing communications)

5. How We Use Your Data

We use your personal data for purposes including:

To provide mortgage and financial services, including evaluating, arranging, and managing mortgage applications
To communicate with you (responding to enquiries, providing updates, customer service)
To send marketing messages (if you have consented), newsletters, promotions, updates
To enable you to use the Website, including to personalise your experience and improve our Website’s performance
To comply with legal, regulatory and audit requirements
To detect, prevent or investigate fraud or misuse of our services

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our Website to support features, remember preferences, analyze usage, and improve performance.
You can control cookies via your browser settings. Some cookies are essential for the Website to function; others are optional.

7. Disclosure of Data / Who We Share It With

We may share your personal data with:

Lenders, mortgage product providers where necessary to arrange the mortgage deal
Credit reference agencies and other financial institutions, as required in mortgage applications
Third-party service providers who perform services on our behalf (e.g. IT services, email service providers, analytics, marketing)
Regulators, law enforcement agencies or authorities, if required by law
Professional advisors (such as legal, financial or tax advisors) as needed
Other parties with your consent

8. Data Retention

We will retain your personal data only as long as needed for the purposes set out in this policy, including for legal, regulatory, tax, or accounting requirements. Where data is no longer needed, we will securely delete or anonymize it.

9. International Transfers

If personal data is transferred outside the UK or European Economic Area (EEA), we will ensure appropriate safeguards are in place (e.g. standard contractual clauses or other legal mechanisms) to protect your rights and data.

10. Your Rights

Under UK data protection laws, you have the following rights, subject to certain conditions:

Right to be informed — about how your data is used
Right of access — you can request a copy of the data we hold about you
Right to rectification — to correct any inaccurate or incomplete data
Right to erasure (“right to be forgotten”) — in certain circumstances
Right to restrict processing — in certain circumstances
Right to data portability — in certain cases where data is processed based on consent or contract
Right to object — to certain kinds of processing (e.g. direct marketing)
Right to withdraw consent — where processing is based on consent

To exercise these rights, please contact us using the details below.

11. Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised or unlawful processing, accidental loss, damage or destruction. Access is restricted to those who need to know. We regularly review our security practices.

12. Children’s Data

Our services are not directed to anyone under 18. We do not knowingly collect personal data from children under 18. If you believe we may have data from a minor, please contact us and we will take appropriate actions.

13. Changes to this Policy

We may update this Privacy Policy from time to time. We will post the updated version on this Website and update the “Last updated” date. We encourage you to check this page regularly for any changes.

14. Contact Us

If you have any questions, concerns, or would like to exercise your rights, please contact us:

Email: info@piplo.co.uk
Address: B6000 Langstone Park Langstone Road, Havant, Hampshire, England, PO9 1SA
Phone: 0330 165 8960